Privacy Policy

Effective Date: December 22, 2025 Last Updated: December 22, 2025

Alive Check ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Information You Provide

Account Information:

• Email address
• Phone number
• Name (optional)
• Password (stored as secure hash)
• PIN (stored as secure hash)

Emergency Contact Information:

• Names, email addresses, and phone numbers of your designated contacts
• Contact preferences and permissions

Files:

• Encrypted file content (we cannot decrypt)
• File metadata (filename, size, upload date)
• Sharing permissions

Preferences:

• Check frequency settings
• Escalation thresholds
• Notification channel preferences

1.2 Information Collected Automatically

Usage Data:

• Check response timestamps
• Status change history
• Login timestamps and IP addresses
• Device identifiers (for push notifications)

Location Data (optional):

• Location coordinates shared during check responses
• Only collected if you explicitly enable location sharing

Technical Data:

• Browser type and version
• Operating system
• Device type

1.3 Information from Third Parties

Payment Information:

• Processed by our third-party payment provider; we do not store full card numbers
• We receive transaction IDs and subscription status

Social Login (if used):

• Email address from Google or Apple
• Account identifiers

Messaging Platforms (if connected):

• Telegram chat ID
• Signal UUID
• Meta platform identifiers

2. How We Use Your Information

We use your information to:

• Provide the Service: Send liveness checks, process responses, manage status escalations
• Notify Contacts: Send notifications to your emergency contacts when required
• Share Files: Deliver encrypted files to authorized contacts when conditions are met
• Communicate: Send service-related emails, security alerts, and support responses
• Process Payments: Handle subscription billing through our payment provider
• Improve the Service: Analyze usage patterns to improve features (anonymized)
• Ensure Security: Detect and prevent fraud, abuse, and security threats
• Legal Compliance: Respond to legal requests and enforce our Terms

3. What We Cannot Access

Due to our end-to-end encryption design:

• File Contents: Your files are encrypted on your device before upload. We cannot decrypt them.
• Encryption Keys: Your private keys are encrypted with your seed phrase. We cannot access them.
• Seed Phrase: We never see or store your seed phrase.
• Plaintext Passwords/PINs: We only store secure hashes.

4. Information Sharing

4.1 With Your Emergency Contacts

When your status changes or reaches "dead":

• Contacts receive notifications you configured
• Contacts receive access to files you shared with them
• Contacts may see your last known status and location (if shared)

4.2 With Service Providers

We share information with trusted third parties who assist in operating our service:

All providers are bound by data processing agreements.

4.3 Legal Requirements

We may disclose information if required by law, legal process, or government request, or to:

• Protect our rights and property
• Prevent fraud or abuse
• Protect user safety

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any change in ownership.

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Retention

After account deletion:

• Personal data is deleted within 30 days
• Anonymized usage data may be retained for analytics
• Legal hold data retained as required

6. Your Rights

6.1 Access and Portability

You can export all your data at any time through Settings → Privacy → Export Data. The export includes:

• Profile information
• Preferences
• Contact list
• File metadata
• Activity history

6.2 Correction

You can update your information through the app settings at any time.

6.3 Deletion

You can delete your account through Settings → Account → Delete Account. This permanently removes:

• All personal information
• All uploaded files
• All emergency contact relationships

6.4 Restriction and Objection

Contact us if you wish to restrict processing or object to specific uses of your data.

6.5 Withdraw Consent

You can withdraw consent for optional data collection (e.g., location sharing) at any time through settings.

7. GDPR Compliance (EU Users)

If you are in the European Economic Area:

Legal Basis for Processing:

• Contract: Processing necessary to provide the service
• Legitimate Interest: Security, fraud prevention, service improvement
• Consent: Marketing communications, optional features
• Legal Obligation: Tax records, legal requests

Data Transfers: Data may be transferred to countries outside the EEA. We use Standard Contractual Clauses and ensure adequate protection.

Data Protection Contact: Use the support form in your account settings or visit https://alivecheck.me/about

Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

8. CCPA Compliance (California Users)

If you are a California resident:

Right to Know: You can request details about personal information collected, used, and disclosed.

Right to Delete: You can request deletion of personal information.

Right to Opt-Out: We do not sell personal information to third parties.

Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise these rights, use the support form in your account settings or visit https://alivecheck.me/about

9. Children's Privacy

The Service is not intended for users under 13. Users between 13 and 18 years old must have parental or guardian consent. We do not knowingly collect information from children under 13. If you believe a child under 13 has provided us with information, please contact us immediately.

10. Security Measures

We implement industry-standard security measures:

• Encryption: TLS 1.3 for data in transit; AES-256 for data at rest
• Client-Side Encryption: Files encrypted before upload
• Access Controls: Role-based access, principle of least privilege
• Monitoring: Security event logging and alerting
• Regular Audits: Periodic security assessments
• Incident Response: Documented procedures for data breaches

Despite these measures, no system is 100% secure. You acknowledge this inherent risk.

11. Cookies and Tracking

11.1 Essential Cookies

We use essential cookies for:

• Authentication (session management)
• Security (CSRF protection)
• Preferences (language selection)

11.2 Analytics

We may use anonymized analytics to understand usage patterns. This does not identify individual users.

11.3 No Third-Party Advertising

We do not use advertising cookies or sell data to advertisers.

12. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies before providing information.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be:

• Posted on this page with updated "Last Updated" date
• Communicated via email for material changes
• Effective 30 days after posting (unless urgent security update)

Continued use after changes constitutes acceptance.

14. Contact Us

For privacy questions or to exercise your rights, please use the support form in your account settings, or contact us at:

Website: https://alivecheck.me/about (Contact section)

Response Time: We aim to respond within 30 days.

Summary of Key Points

This Privacy Policy was last updated on December 22, 2025.